Question 1

What are your candles made of?

Accepted Answer

Each candle is made from a soy-coconut wax with a lead-free cotton wick, and formulated with a blend of natural & clean synthetic fragrances.

Question 2

Are your candles non-toxic and cruelty free?

Accepted Answer

Our candles are non-toxic, and free of parabens, sulphates, phthalates and mineral oils, and are vegan + cruelty free.

Question 3

Is your packaging eco-friendly?

Accepted Answer

All materials are eco-friendly! Here's a breakdown.

Packaging:
* Packing peanuts are bio-degradable and dissolve in water
* Packing paper is made from FSC paper 
* Shipping box is made of recyclable cardboard

Product:
* Product bags are made from vegan faux suede material intended for repurposing
* All jars are made of thick glass and intended for repurposing
* All candle covers are made from recycled linen paper 
* All candle labels are made from recycled paper

Question 4

What are your labels made of?

Accepted Answer

Our labels are made of recycled paper and are professionally printed at Avery. All labels feature a hand drawn illustration of the inspiration behind the scent.

Labels can be removed when repurposing vessels.

Question 5

Where are your candles made?

Accepted Answer

All of our candles are made in Winter Park, FL, USA and hand poured in small batches to ensure care and quality.

Question 6

What candle vessels do you use?

Accepted Answer

We only choose thick walled glass vessels for our candle line because we love the repurposing options available!

These are perfect for repurposing into a drinking glass, a flower vase, or any other creative solution.

Question 7

Why are there wet spots in my candle?

Accepted Answer

You may see what looks like a wet spot in your candle but they are actually spots caused by shrinkage and air bubbles that occur as the wax is going through a drastic change in temperature. This could happen during the cooling process after a candle is hand poured, or when the temperature changes on a delivery truck on its way to you, etc.

Rest assured, these spots are extremely common and will not affect the performance of your candle in any way!

Question 8

My candle has some hang-up on the side after I burned it. Is that normal?

Accepted Answer

Yes! It is not uncommon to have ‘hang-up,’ or wax remaining on the side of the container, after the first or second burn. Rest assured, it will ‘catch up’ on the third burn and beyond!

We prefer this to keep the temperature stable and contained so that the vessel never gets too hot!

Question 9

Do you do wholesale or custom orders?

Accepted Answer

Yes, we can do wholesale orders and custom candles for any event! Please reach out at hello@dohuhm.com or fill out the contact form (https://www.dohuhm.com/contact)with more details!

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